LIMITED WARRANTY
LABOR: For a period of one (1) years from the product manufactured date, AVerMedia will, at no charge, repair this Product if determined by AVerMedia to be defective. After the warranty period, the Purchaser must pay all labor charges.
PARTS: For a period of one (1) years from product manufactured date, (not including accessories like cables, antennas and remote controls), AVerMedia will at no charge, supply new or rebuilt replacements for parts determined by AVerMedia to be defective. After the warranty period, the Purchaser must pay all parts charges.
During this period, AVerMedia will repair or replace components of the product that is tested as defective from consumer's regular usage. This Limited Warranty shall not apply to the defective product that has caused by consumer's unreasonable use, accident, negligence or modification done other than by AVerMedia's authorized service technician.
30-Day Return Period Products may be returned up to 30 days from the date merchandise was received (product value only, not including shipping costs), however any merchandise received 15-30 days from the original date the merchandise was received, a 15% restocking fee will be applied.
(Returns for refunds are only valid on purchases made from company eStore page).
Defective Item Return Guidelines
- Please contact AVerMedia’s Technical support or call (408) 942-2121
- Clearly mark the RMA number on the shipping box
- Provide a copy of your proof of purchase, sales invoice or sales order
- Included a written description for return for each returned product
Exceptions:
- Items determined by AVerMedia as abused
- Any merchandise missing the original Universal Product Code (UPC) cannot be returned. If the item is damaged or defective, please see details below.
Missing Item or Damaged Product Fee:
A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e. any product not in "like new" condition).
Return Shipping Costs:
Customer assumes responsibility for all return shipping costs. AVerMedia offers refunds on the value of the product only, and does not reimburse or offer credit for initial or return shipping charges.
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RMA Procedure
Product Support:
Please contact Technical Support or call 408-942-2121 or 877-774-4543 to determine if your product(s) is a defective product for repair or replacement, or an outright return. You will need to obtain a Ticket ID number before you can submit your RMA Request. You must get an RMA number before returning any product. Products returned without an RMA number referenced on the outside of the shipping box will be refused by our receiving department.
RMA Request:
Once you receive a Ticket ID number, please submit your RMA Request by using your assigned ticket ID number and by following the instructions.
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Shipping Instructions:
All Returns must be mailed to the following address:
Mailing Address:
AVerMedia Technologies, Inc.
1001 Yosemite Drive
Milpitas, CA 95035
* For any purchase of accessories, please contact our Inside Sales Coordinator via e-mail at erica.sanchez@avermedia.com to complete the purchase.
* All accessories will be shipped via Ground USPS (United States Postal Service).
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Check RMA Status
End User RMA Status
Once you receive your RMA number from our RMA department by e-mail, you can check RMA Status by going to this link: http://erma.avermedia.com/myweb/query_rmano.aspx
Reseller or Channel Partner RMA Status
If you are a reseller or channel partner and would like to track the status of your RMA, please check RMA Status using your assigned Login name and Password.
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